Business Systems Analyst

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway family, one of the largest automotive retailers in North America. The Business Systems Analyst I will resolve support tickets, implement system enhancements, develop reports, and assist in onboarding and training new users, directly influencing the systems and operations that enhance customer experience. Responsibilities Monitor, triage, resolve, and reassign support tickets in the ticketing system Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making Alert team members and stakeholders of new issues and potential system outages Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses Assist with onboarding, training, and access setup for new users Identify and implement automations for ticketing and onboarding processes using scripting and automation tools (e.g., JavaScript, Python, SQL, Excel, Power BI) Provide Tier 1 support for DFC, ensuring high-quality customer service Document processes, create user guides, flowcharts, and maintain clear records Perform additional duties as assigned Skills Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making Strong customer service and communication skills Ability to learn new tools and processes quickly Attention to detail and effective troubleshooting skills High School graduate or equivalent, 18 years or older Experience with ticketing systems (e.g., ServiceNow, FreshService) Bachelor's degree or equivalent experience in analytics, data, or IT support Benefits Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs Company Overview Lithia & Driveway is an automotive dealership network headquartered in Medford, Oregon. It was founded in 1968, and is headquartered in Medford, Oregon, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Lithia & Driveway has a track record of offering H1B sponsorships, with 4 in 2023, 1 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.