Business Manager (Mandarin/Cantonese Speaker)

Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? The Global Sellers Team mission at Back Market is to enable a stable supply of high quality refurbished products to our 18 markets. We are looking for a results-driven individual with e-commerce experience to drive Asia-based sellers to maximize their presence and business on Back Market in Europe. The team is fast-growing, we nurture great sellers to unlock the right products that our customers want. In this role, your main priorities center on harmonizing the two most critical areas of seller performance on Back Market: Sales and Quality. On the Sales side, you will work with your sellers to grow their sales by skillfully identifying opportunities to grow and diversify listings, procure supply, improve pricing strategy, capitalize on product/category trends, etc. On the Quality side, you will educate and inform your sellers on the relevance and relationship of specific quality metrics to sales performance, develop and execute strategic action plans to tackle areas for improvement, expertly demonstrate the ROI to your sellers with pointed progress updates and recommendations, etc. These functions work hand-in-hand and interdependently, and the successful Business Manager will locate that synergy for each seller account, will effectively articulate the comprehensive value of both, and will collaborate and consult toward long-term and lasting success on both fronts. Your Mission (If You Accept It) :Manage a portfolio of assigned seller accounts, and own Sales, Quality, Adoption and Satisfaction KPIs throughout seller journeyGaining and maintaining subject-matter expertise on the refurbished devices industry and players, as well as the specific needs, pain points, and aims of your sellersCreating, executing and iterating on strategic success plans customized to your sellers’ specific business needs and informed by measurable outcomes and objectivesBuilding relationships with key seller contacts to ensure high levels of adoption and satisfaction (think: ‘Always Be Helping;’ using a concerted communication strategy involving email, phone, video, text, social media, etc.)Conduct strategy calls, recurring business reviews, onsite visits/presentations tailored to seller use cases and business modelsTrack seller performance and analyze trends using data and tools available in the Seller Portal, Salesforce, Tableau, etc. fluentlyGather seller feedback and identify opportunities and risks in the seller journey/experience, and collaborate with immediate management and teammates on possible solutions or necessary escalationsWork cross-functionally within Back Market to drive supply for non-Smartphones categories like marketing activations or product improvements and navigate critical milestones during the Seller Journey that require additional resources (intros to leadership, Product, technical support, etc.)You're At The Right Place If:ExperienceNative Mandarin/Cantonese with excellent level of English communicationsMultilingual fluency including Japanese, French or Korean is a plus. Strong sales mindset with 3+ years of experience in a sales/ account management rolePassionate about e-commerce, understanding the ins and outs of growing an online business and the KPIs that matter. Experience with fast-growing start up or Cross-border E-commerce industry preferredProven project management experience and are able to coordinate between teamsDemonstrated ability to resolve issues and build strong client relationshipsProven success managing clients on a Sales, Success, Implementation or Support teamDemonstrated ability and experience delivering compelling presentations and/or business reviews onsite or via web-conferencing to leaders, clients and executivesSQL and/or Tableau experience a plus, but readiness to learn and hone analytics skills a mustWHY SHOULD YOU JOIN US? ✌ At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment, with benefits to match, like:- A mission-driven work environment where your day-to-day makes an impact on the planet. Seriously.- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team. Apply to this Job