Billing Assistant

Chord Specialty Dental Partners is a leading provider of pediatric and orthodontic dental care, seeking a Billing Assistant to support their billing department. The role involves payment posting, adjustments, reconciliation, and various accounts receivable tasks to ensure efficient billing operations. Responsibilities Post payments to accounts according to explanation of benefits (EOBs) and contracted payer rates Reconcile payments posted in system to explanation of benefits and bank deposits Identify overpayments to accounts and process notification letters to payers Flag and notate EOBs as needed to identify denials or additional follow-up Research and resolve customer A/R issues and inquiries, as needed to support the billing department/AR Representatives Research claims denied, incorrect payments, and unpaid balances and take appropriate next actions that will result in the claims adjudicated appropriately, as needed to support the billing department/AR Representatives Acting cooperatively and courteously with patients, co-workers, and management Develop a clear understanding of the various payer rules/policies to apply to job responsibilities Generate and send patient statements Contact patients and insurance companies, as needed, to obtain payment on outstanding balances Assist AR Representatives in preparing and submitting appeals when necessary; follow-up on appeals in a timely manner to ensure correct processing Exercise good judgment in escalating identified denial trends or root cause of denials to mitigate future denials; Expedite the reprocessing of claims and maximize opportunities to enhance front end claim edits to facilitate first pass resolution Identify uncollectible accounts and bad-debt write-offs (e.g. no authorization, non-covered service) adhering to company policy guidelines Demonstrate the ability to be an effective team player Participate in meetings through active listening and providing feedback/ideas Upholds 'best practices' in day-to-day processes and work flow standardization to drive maximum efficiencies across the team Check for eligibility and breakdowns on multiple insurance websites or phone calls (if not available online) Assist in training others, as needed to support the department Skills High School Graduate/GED required Strong organizational skills and attention to detail Excellent data entry and math skills Ability to work independently and priority responsibilities daily in order to complete all assignments timely and accurately Computer literacy skills including proficiency in Microsoft Excel and Word Service-oriented and customer-centric Excellent written and verbal communication skills Technical School/2 Years College/Associates Degree preferred, but not necessary Medical billing knowledge is a plus, but not required Benefits Medical and Vision Insurance: You're eligible starting the first month after you join. In-house Dental Coverage: Enjoy this benefit with $0 premium. 401(k) Plan with Company Match: We help you plan for your future with our matching program. Generous Paid Time Off and Holidays: Take the time you need to relax and recharge. Employee Referral Program: Earn rewards for bringing talented individuals to our team. Big savings, big perks: Enjoy exclusive discounts on everything from restaurants and travel to movies and more with our employee discount program. Pet Insurance: We understand the importance of furry family members too. Cutting-edge Technology and Training: We provide the tools and resources you need to excel in your role. Life and Disability Insurance Options: Protect yourself and your loved ones with our coverage options. Company Overview Chord Specialty Dental Partners is a dental support organization that offers dental care services for children and adults. It was founded in 2017, and is headquartered in Nashville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is