Associate Implementations Manager

ampliFI Loyalty Solutions provides customized loyalty programs for banks and credit unions. The Associate Implementations Manager will assist Implementation Managers in launching new clients and updating existing programs, while ensuring high levels of client satisfaction and effective communication. Responsibilities Provide basic project management services for assigned client projects The position requires internal and external client engagement, acting as a subject-matter expert and escalation point for specific tasks and projects Communicate progress, plans, and problems to team and client services leadership, understanding when and how to escalate issues Work with cross-functional team to deliver on client needs Accountable for client satisfaction and client retention Proactive and regular outreach with the Client Delivery Project Management and Business Analyst teams Obtain and share key insights with clients and internal teams Collaborate with internal teams and resources to improve processes and eliminate errors Skills Bachelor's degree or equivalent in relevant work experience Minimum 1 year project management, executive administration or equivalent business Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs Strong critical and technical analysis skills Organizational skills and strict adherence to detail Effective written and verbal communication and documentation Creative, flexible, and innovative collaborator and individual contributor Planning and scheduling skills, ability to manage multiple priorities Problem resolution and critical thinking Independent worker, self-motivated Experience in Financial services, card payments and / or issuing, or rewards and loyalty card payments and / or issuing Ability to represent technical delivery tasks to non-technical and/or business resources Familiarity with Jira and Confluence for project tracking and documentation Experience with Salesforce or other CRM systems Benefits Competitive salary Potential for bonus opportunity based on individual performance and company achievements Medical, Dental, Vision Benefits 401(k) and 401(k) Employer Match Employer Funded Insurance, Short & Long Term Disability Voluntary Café plans for insurance including voluntary life , accident, hospital, and critical care Voluntary Café Plans including parking and transit Flexible work hours in a hybrid environment. Opportunities for professional development and growth. Paid Time Off including holiday, vacation and personal time Parental Leave Employee Assistance Programs Snacks and a Gym onsite Company Overview AmpliFI Loyalty Solutions is a loyalty program provider for banks and credit unions. It was founded in 2008, and is headquartered in Naperville, Illinois, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship ampliFI Loyalty Solutions has a track record of offering H1B sponsorships, with 7 in 2025, 7 in 2024, 5 in 2023, 3 in 2022, 6 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.