Associate-Digital Product Management

American Express is a leading global payments company with a rich history of innovation. The Associate-Digital Product Management role involves supporting product consultancy and driving partner support for the Network & Acquirer Solutions team, focusing on payment products and operational requirements. Responsibilities Develop a deep understanding of the product suite and define operational requirements for assigned products to support deployment across GMNS Serve as a technical subject matter expert (SME) for assigned products, providing guidance and support to internal and external partners Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products Develop and maintain documentation, including FAQs, to support internal and external stakeholders Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions Create product toolkits and resources to enhance agility and accelerate time-to-market Analyze operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles Skills Strong understanding of the payments and card industry Expertise in articulating product functionality and demonstrating technical acumen. Understanding of tokenization is added advantage Skilled at building strong relationships and collaborating across multiple business units; experience working with global, cross-functional teams is a plus Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs Ability to learn new tools and processes and deliver consultancy to internal as well as external partners Self-motivated and proactive, with a high degree of autonomy and accountability Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions Passionate about new payments technology, innovation, and customer experience Ability to effectively prioritize and manage the completion of tasks Benefits Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Company Overview American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is