Analyst - Payments
About the position Responsibilities • Manage and research Lockbox for check payments received. • Process and apply ACH payments. • Receive, post and apply wire payments within 2 hours of receipt. • Research unapplied cash and determine the proper billing system and customer account or process as escheatment. • Understand different customer types and business areas to understand payment requirements and tendencies. • Partner with internal stakeholder groups to resolve escalations and enforce change management. • Continuously monitor Accounts Receivable for delinquencies and reach out to Strategic Partners to ensure customers remain in good standing. • Process customer refunds. • Partner with Cash Accounting to continuously reconcile our cash account to ensure our subledger and the general ledger are in alignment. • Manage master data for Verizon retail locations in Great Plains (GP) and Verizon Location Manager (VLM). • Monitor and manage credit limits and receivables coming due to take proactive action to ensure there are no service disruptions to our customers. • Document processes and assist with audit requests. • Identify process enhancement opportunities and deliver process change to customers and/or the business. Requirements • Bachelor's degree or one or more years of work experience. Nice-to-haves • A degree in Finance, Accounting or Business. • Experience with Great Plains. • Proficiency in Google Suite and Microsoft Office. • Understanding of different payment types (such as check, ACH, wire, etc.) and the rules for each. • Experience working with Banking partners and/or the Banking & Payments industry. • Ability to build meaningful relationships. • Be an exemplary representative of Verizon, Finance Operations and Order to Cash teams. • Has the vision and tenacity to not only identify issues but also to see the issues through to resolution. • Possess understanding of digital finance tools and provide ideas for how we can enhance current processes. • Effectively communicates both written and verbally. • Ability to work under pressure and maintain a calm focus during hectic periods. Apply tot his job Apply To this Job