Agile Coach II- Operations Department- Hybrid

About the position The Agile Coach II position in the Operations department at UPMC is a full-time role that operates in a hybrid work environment, combining remote work with in-office responsibilities in Pittsburgh, PA. The Agile Coach serves as a servant leader within the Insurance Service Division's Lean Agile Center of Excellence, focusing on coaching teams to self-organize and effectively implement Agile practices. The role emphasizes collaboration, communication, and continuous improvement to enhance product and service delivery. Responsibilities • Assist in training new teams in the fundamental principles and values of SAFe, Agile, including Scrum and/or Kanban frameworks; schedule refresher training as needed. • Coach Product Owner and Scrum Masters to apply SAFe to write good user stories, prioritize work based on business value and Minimal Viable Product, relative story sizing/estimation, and Acceptance/Doneness criteria. • Coach Product Managers with the program backlog and features. • Coach Epic Owners on how to work in the SAFe environment while aiding in defining MVP and developing features. • Coach agile teams with facilitating Scrum ceremonies/meetings such as sprint planning, daily stand-ups, retrospectives, and backlog grooming. • Generate metrics from Azure DevOps and identify improvement areas in process every sprint. • Consistently achieve sprint goals by fostering a culture where the team has ultimate responsibility and ownership for delivery of the items in the sprint backlog. • Employ a servant leadership style to encourage team members to perform at their highest potential; encourage the team to embrace self-organization and inspire implementation of the Agile mindset and Scrum and/or Kanban framework. • Identify and remove impediments and/or guide removal by the team. • Build a safe and trusting environment where obstacles can be identified and openly discussed in order to resolve individually or as a team. • Champion organizational cultural change on strong ownership, one-team attitude, empowerment, and transparency by collaborating with other scrum masters, leaders, and project managers. Requirements • Bachelor's degree or high school diploma/GED with 10+ years of relevant experience. • Leading SAFe certification. • 3+ years of experience working directly with Agile teams on projects as a Scrum Master. • Demonstrate servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and transparency. • Excellent written and verbal communication skills. Nice-to-haves • Demonstrate solid understanding of Agile principles and frameworks: Scrum, XP, Kanban, SAFe, LeSS, Crystal, FDD. • Scrum master certification. • Knowledge of agile toolsets (Azure DevOps, JIRA, etc). • Track record of Scrum education: training, conferences, user groups, self-study and/or certifications. Benefits • Hybrid work environment • Competitive hourly wage of $45.90 - $79.25 • Full-time employment • Equal Opportunity Employer/Disability/Veteran Apply tot his job