Admin Support - United Kingdom

Description Job Overview & Objectives Manage company correspondence, including phone calls and letters. Be the customers first point of contact for sales enquiries. Compile documents for handover pack and issue to the customer within 5 days of completion Properly escalate unresolved issues to appropriate internal teams Provide prompt and accurate feedback to customers and colleagues Refer to internal database or external resources Ensure all issues are properly logged Prioritise and manage several open issues at one time. Responsibilities for the Admin Support Update sales teams on enquiries and booking site visits. Keep the company CRM up to date. Complete MCS Certificates. Process orders. Collate site files for both roof and electrical installations. Compile and issue customer handover packs. Oversee Genfit's charity contributions. Experience Required IT literate. Articulate and confident communicator. Confident and polite telephone manner. Attention to detail and accuracy. Key Skills Systematic and organised. Self-motivated and structured worker, happy to work independently and as part of a team. Excellent attention to detail, able to identify problems quickly and accurately. Calm and diplomatic under pressure. Promote and embed equality and diversity in the workplace. Genfit is a renewable energy business headquartered in Chester, UK. We design, install, and maintain renewable energy systems specialising in solar PV, energy storage, and electric vehicle charging. We deliver residential, commercial, and industrial scale projects across the UK. Our focus is on offering the highest quality products, backed by bankable warranties and industry-leading remote monitoring systems. At Genfit, we believe our employees are our most important resource. We commit to developing them through regular training and education. In return, we ask that our employees align with our values and support us in our drive to be sustainable and inspiring. As a fast-paced and highly focused team, we are looking for an Admin Support to help deliver high-quality designs. Genfit values sustainability and aims to contribute to a healthier planet for current and future generations. We offer a range of benefits, including a referral programme, discounted rates for solar energy products, and a bike-to-work scheme. We are also BCorp Certified and provide continual professional development and training. Our team is dedicated to making a positive impact, as seen in our recent volunteering day at Jackson's Animal Rescue. If you share our passion for sustainability and community involvement, please consider joining our team. We are committed to promoting equality and diversity in the workplace and strive to create a welcoming environment for all employees. apply to this job