Account Coordinator Hybrid Weekend 8am-6:30pm

About the position Responsibilities • Provide internal support for Field Sales with delivery of the LifeVest. • Responsible for meeting all agreed upon service metrics (i.e. productivity, exceptions, timelines, quality, and field inventory levels, call quality, phone availability etc.). • Coordinate patient appointments with PSR contractors including fittings, follow-up visits and in-services, ensuring time to fit metric is met. • Manage the selection of PSR contractors based on availability, activity levels, etc. • Manage field inventory levels and disperse equipment as needed, determining shipping methods based on cost versus need. • Act as the single point of coordination for inventory and PSR management. • Negotiate with PSR contractors regarding fees for services ensuring the company is paying appropriate expenses. • Act as a liaison between internal and external customers. • Provide quality and timely customer support for product installations and post-installation inquiries. • Assist in obtaining appropriate documentation and patient records pertaining to prescription of and installation of LifeVest. • Assist Reimbursement/Intake in obtaining necessary insurance information. • May assist and participate in the development and implementation of policies and procedures. • Solicit and act on Field Sales feedback. • Support company and department change initiatives. • Manage customer (internal/external) relationships effectively. • Demonstrate ability to multi-task in a fast-paced work environment. • Support on-boarding effort for new hires. Requirements • Associate's Degree (A. A.) or equivalent from two-year college or technical school required. • Six months to one-year related experience and/or training required or equivalent combination of education and experience required. • Knowledge of Microsoft Office Suite. • Strong customer service experience. Apply tot his job Apply To this Job